While Outlook Web Access (OWA) or Outlook faces synchronization issue with Exchange Server, below are indications that users should know:
MS offers free OST Integrity Check software to fix the synchronization issues between Exchange Server and OST. The local copy Exchange mailbox and the respective mailbox are compared. In case, any dissimilarity is noticed, the scanost.exe reconciles (there is no modification done in mailbox data). The scan log keeps record of the issues under Deleted Items Folder.
Run Scanost.exe to find out inconsistency, enter the Profile name and two options are offered- Connect or Work Offline, click on “Connect.
In case users wish that OST Integrity Check software automatically fix the inconsistency during scanning OST, then enable “Repair Errors” and go to “Begin Scan”.
OST Check Integrity Check tool is not working in Outlook 2010, if the issue is noticed resynchronization is recommended. Below are the steps to follow:
If the above step is not worked re-build OST file.