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Softaken Online Support

Get expert help with email solutions and software support. Reach us via live chat,Skype,or email,submit a support ticket,or browse FAQs and resources below.

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Helpful Resources

IMAP Settings

Configure your email client with our IMAP settings

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Blogs

Latest updates,tips,and industry insights

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Knowledge Base

Comprehensive guides and troubleshooting articles

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Support FAQs

Sale FAQs

We are pretty much confident about the standard and quality of our products that's why we serve our customers with 100% money back guarantee on all Softaken products.
Carefully follow the procedures and provide the complete information by filling the purchase page. As the payment is done and is reached to us,we will send the activation link via email service. In case,you don't receive the download link of the shopped software,contact the sale support team to get the best assistance. Provide your details to the agency.
Softaken wants to confirm all its clients that the confirmation email is sent once the payment is received by us. We request users to go through the spam/junk option folder because sometimes such emails are treated as spam by spam protection tool or automatically sent to spam box. Please check the spam box. If you have not found your email,take help from our customer care service.
While receiving the message of credit card decline,it indicates that it is either your fault (providing wrong information) or the transaction process is declined by your bank. It is better to contact your bank to resolve the problem. In case,you have found that it is our fault,feel free to contact our sales support team.
You can use any of the modes mentioned below-

  • You can use credit/debit card
  • Online Banking Option
  • Cheque payment system
  • Any major cards such as MasterCard,VISA,Maestro Card,American Express etc. are acceptable.
No,our product doesn't involve any hidden charges. You will get the product on its original price. Only tax is included with the price of the software,which vary from country to country.
You will get the license instantly once we get the payment from your side.
The best way is to purchase our software online which is 100% safe and secure. You will get the license within 10-15 minutes of purchase.
You can contact our sales team for any query regarding billing and invoice.

Refund FAQs

In which scenarios do I get refund?

Mainly,there are two issues that results to refund to a customer-

  • Paid version doesn't provide same results as demo version.
  • Customer support team is not capable to resolve your issues.
Usually,it takes 25-30 days to approve your request and credit the amount in your account.

What are the cases that doesn't follow refund policy?

These are the cases that doesn't follow refund policy-

  • If you purchase a wrong software
  • Paid version is purchased without testing demo version of the software
  • Email address is wrongly entered by you while making purchase
  • Refund policy is not applicable in case of duplicate orders

Once your refund request is approved by us,you will get a confirmation message from us with a refund code. You can get in touch with our customer team for more information about it.

Note:For more info,regarding refund. You can visit our page - https://www.softaken.com/refund-policy

Reseller FAQs

Is there any provision for reseller?

Yes,we offer resellers to sale our products and services on commission basis.

How can I become your reseller?

You can become our reseller by easily contact us on [email protected] or use Live chat support program for quick information.

What restrictions should I have to follow as a reseller?

You must agree and have to follow all our terms and condition.

What else do I get with the reseller plan?

You will get discounts on our products- 10% personal license,15% on business license and 20% on enterprise license.

Can I participate in the reseller program If I am located outside US?

Yes,you may participate in our reseller program. Even we are seeking resellers from all over the world.

Technological FAQs

  • MS Outlook
  • Thunderbird
  • Lotus Notes

What is the default location of Outlook PST file?

By default,Outlook 2007 and 2010 store PST files at–
C:\users\username\Appdata\Local\Microsoft\Outlook
For Outlook 2013 and 2016–
C:\users\username\documents\Outlook files
You can also find exactly where PST file for an email account is stored within Outlook.
Just follow these steps-
Go to File Menu>Account settings>Data filesand
Click on open file locationand you will see the location by selecting the required account.

What is the difference between ANSI and Unicode PST?

ANSI PST– It is the default file for MS Outlook 97,98,2000 and 2002 editions and doesn't support multiple character sets and special characters. Apart from it,it has a file size limit of 2GB.

UNICODE PST – It is the default file for MS Outlook 2003,2007,2010,2013 and 2016 editions. It supports multiple character sets and special characters. Unicode PST file has a limit of 20GB for Outlook 2003 and 2007 and it is increased for later editions.

How to Open/Import PST file in MS Outlook?

You need to follow these simple steps-

  • Select Import/Export option from file menu
  • Select import from other program and click next
  • Browse the required file and click next
  • Tick choose import items into current folder and click finish

How to Make Outlook your default email client?

Simply open Outlook and choose file tab>options>General Under start up options,select make Outlook default programClick Ok

How to set password on PST

Go to Account settings under file tab in Outlook Choose Outlook file on which you want to set a password>Create password and verify it>Click ok

How to Import MBOX file in thunderbird?

  • Go to tools >import/export tools
  • Select export all folders
  • Choose the import way and click Ok

How to Export contacts from Thunderbird

  • Click tools and select address book
  • Click again on tools and select export
  • Provide the file name and saving format
  • Click save

How do I find my local email folders in Thunderbird?

  • You can view the local email folders of Thunderbird files by these steps -
  • Open Thunderbird
  • Go to menu bar and click on Tools
  • Click Account settings
  • Scroll down bottom of account settings and select local folders
  • You will get the path of your local email folders under local directory

How to Import CSV in Thunderbird

  • You need to follow the steps given below-
  • Open address book and click on tools menu and then import
  • Select address book and click next
  • Select text file and click next

What is "This database has local access protection and you are not authorized to access it locally" error? How to fix it?

  • You need to configure a new machine with Lotus Notes and need to follow the simple steps-
  • Open Lotus Notes
  • Go to file>security>switch id
  • Locate your id and password
  • Then you will be able to open NSF file on conversion machine.

How can i create local replica of NSF files that are not encrypted?

  • While you open NSF file by double clicking on it,you get the error that your NSF file is encrypted.
  • To remove the error,you need to follow the steps-
  • Go to File menu >Security >user security >Notes data >databases
  • Select ‘do not locally encrypt’and click Ok

How to correct corrupt views in NSF files?

  • To fix this issue,you need to create a new replica of NSF file and follow the steps given below –
  • Open Lotus Notes
  • Go to file >Replication >New Replica