How to FIX Outlook Stuck On Loading Profile Issue

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Solve Outlook Stuck On Loading Profile Issue: It Is Three Steps Process

Are you receiving error message that states "Outlook Stuck on Loading Profile". Know everything about error, why it occurs and how to fix it.

Factors That Leads To Error "Outlook Stuck on Loading Profile"

  • Processes {Outlook.exe and other} running in the background.
  • Programs like VPN software, Lync or Skype for business, add-ins, etc. are interrupting with Outlook.
  • The feature hardware graphic acceleration is not diable in the Outlook options.
  • There is issue with the desktop themes when installing Office 2013 update version on Windows 7.-
  • When .pst file or Outlook data is corrupt.

Tips For Fixing Error "Outlook Stuck on Loading Profile"

Step One:End the process With Task Manager and By Disabling Outlook Presence Feature.

Microsoft recommends to end process running at the background. This, you can do by disabling Outlook Presence Feature and Task Manager.

Know How To Use Task Manager Tool To End The Process

Note: There are some process like Wincap, Search protocol/Host.exe, copernic, Skype for business, etc. All these process you must end in the Task Manager.

Step One:Open the task manager

Step Two:Locate all office process present under the Processes tab.

Step Three:Choose an Office process and select option End Task. Repeat the process for every office process listed.

Check if you can access Outlook. If it is accessible, follow the step by step process to disable Outlook presence feature.

Step One:Sing-in to your Outlook account, then click on option File>>Options>>People.

Step Two:In the wizard option present in Outlook, uncheck all checkboxes if all of them are enable. You need to uncheck following options.

  • Display online status which is next to the name.
  • Show photographs of users when available.

At the end of the process, click option OK and then reboot Outlook. If you error 'Outlook stuck on loading profile even in safe mode' appear even in the safe mode then follow the other method. The step by step guide for the same is here.

Step Two: Open Outlook in safe mode and by Disable Add-ins.

You can freeze and hang when loading the screen. This happens because of faulty add-in. To start Outlook in safe mode and disable add-ins, the step for the same are mentioned here.

Step One:Press 'Windows +R' key together.

Step Two:Type 'Outlook/Safe' in Run option and then click on option Ok.

outlook safe
  • A dialog box will open 'Select profile'. Accept all settings of default Outlook, then click Ok.
choose profile
  • When you receive a dialog box to enter password, enter the same and then click on Ok button.

Check if you can access Outlook in safe mode. Try to disable add-in one by one and recheck if the issue has been resolved or not. To disable options, follow these steps.

  • Open the Outlook application and click on option, choose file.
  • After that click on option Add-in.
  • Now, under the option Manage, choose Add-in COM.
  • Click on OK button.
  • Choose Add-in that you want to disable and then click on Ok button.
  • At the end of the process, click on the Exit button to close Outlook and open it again.

Step 3:Change Theme From Basic to Aero

Note: This option you can perform on Windows 7 Outlook.

The Outlook users can fix issue Outlook stuck on the loading profile by changing the Aero theme to Basic theme in Windows 7. The step by step guide for the same is here.

  • Click on start icon and type Aero.
  • A list of theme will appear. Click on option 'Change the Theme'.
  • Select the option Windows 7 Basic Theme.

What To Do If None Of The Steps Work

If any of the mentioned method not work to fix error "Outlook stuck on loading profile' on Windows 10 and other versions of Outlook, then it is a sign that your Outlook data .pst file is damaged or corrupt. To repair PST, you can use the Microsoft inbuilt ScanPST.exe app. It will repair the damage file. This software helps in fixing corruption. Then, go to Outlook PST Recovery Tool. This will repair and resolve Outlook not loading profile issue.


The error Outlook stuck on loading profile is quite frustrating. To fix this issue, we have provided a few methods. We have shared some manual methods to fix the error. You can use the step by step guide to manually correct the error. However, it comes with the probability of error. We have suggested the software method as well, which is more accurate and fix error without causing any damage to email file data.